Episode 101
Enforcing booking & cancellation policies with kindness
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What we'll be talking about
In this episode, we’re talking about cancellation fees and policies and why you need them for a sustainable salon business.
Having a cancellation policy in theory versus putting it into practice in your salon are two very different things. If you've never communicated your policy with clients, how comfortable do you actually feel in charging them for a no-show or last-minute cancellation, or the dreaded situation when a client arrives at your salon too late for their appointment. That is #awkward because it can become a face-to-face conflict or uncomfortable conversation that pulls you away from other clients. The alternative is running so late all day if you squeeze them in that your wish they actually were a no-show.
None of this is workable. None of this is sustainable. Let me help you with some insights into how my salon business communicates policies and enforces them with kindness in this podcast.
Show notes for podcast episode 101
Setting boundaries for a sustainable salon business
When setting boundaries you must be prepared that you might not always get what you want. Charging a client a cancellation fee for example could repel them from your business or invite unwanted negative feedback, however, it is incredibly important to not focus on that small percentage of clients that are unsupportive.
Remember that the people that have the biggest issue with your business policies are usually the ones that don’t respect them. Let them go. IT creates space for new people that do respect you and your business.
4 POLICIES TO CREATE FOR YOUR SALON (NOW):
- New Client Deposits + Colour Correction + Extension Deposits
- Salon booking Cancellation Policy
- Salon booking late arrival Policy
- Salon booking Change of Mind Policy
I know what you’re probably thinking. WOW!! That is strict. Maybe you’re thinking that is mean or possibly you’re thinking you wish you had the courage to do the same, or perhaps you already are operating like this and wanted to hear that others are doing the same. Whichever best describes you – I support you – it is your business and it is your opportunity to create policies that work for you
I HAVE 3 TIPS FOR IMPLEMENTING NEW POLICIES:
- Start including a link to your terms and conditions page on your website in all confirmation emails or text messages.
- Share your policy in person when you next see your client at the salon.
- Charge a non-refundable booking fee to cover expenses and salon rent.
Listen to learn more in Episode 101 of the Colour Kristina Talks podcast for Hairdressers to learn more about enforcing booking & cancellation policies with kindness in your salon.
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