Sometimes you need to consider saying no to a client if you believe you cannot meet their expectations. I discuss alternative options for the “N” word and consider both hairdresser and salon owners point-of-view on this topic, and more importantly the client. We as Salon Professionals, need to ensure every client has a professional experience with your guidance to what’s possible.

My favourite 2 questions to begin a consultation are:

Tell me about your hair

What would you like to achieve today?

2 common scenarios that can be challenging for consultations + shared reality:

Problem – Hair is too damaged to colour

Solution – offer a test strand and a treatment and an educational consultation with homecare package and rebook

Problem – Hairdresser does not have long enough time allocated

Solution – ask salon manager or receptionist for help to reshuffle some people, or text your next client if solo operator, or do what you can and rebook them for a longer session another day. My HOT TIP is to spend extra time with a new/transformation/correction client than a standard consultation. Give them a quote for today and for the next couple of bookings.

Topics discussed in Episode 7 of the Colour Kristina Talks Podcast:

How you can approach every consultation with confidence

How salons can approach multiple visit consultations for large transformations

I reveal my secret (and more importantly successful) 2 questions I ask EVERY client

We talk about client consultation quoting and contracts for the big jobs

Coming up next week: Something to consider in complex consultations is a corrective colour contract. Six underground media have an awesome one and you are in luck my lovely listeners, in my next episode I chat with Hayley Mears of sixunderground media who has created client contracts and other supporting documents for hairdressers.