Episode 96
How To (Do) Silent Appointments & Chat or Chill Client Experiences
with Tara Abramowicz
Subscribe!
What we'll be talking about
Wondering if silent appointments could work in your salon? In this episode, we answer that question.
Silent salon appointments are a hot topic in the hair and beauty industry with many salons jumping on this trend and promoting it across their website, online booking programs and social media. When I was preparing for this episode I just googled the words silent salon hair appointments and there were millions of articles available to read on sources ranging from consumer magazines to salon blogs to industry media and so much more.
What began as a service for neuro-diverse clients, has rapidly grown to be desirable for many clients seeking a relaxing experience at a time when the world is a very noisy space.
Show notes for podcast episode 96
LET’S MEET OUR GUEST – Tara Abramowicz
Tara is a Global Educator and stage artist for Redken, a salon suite renter and haircolourist- but that’s not all. She has invented a new salon concept: The Client Experience Card. Inspired by the call for “Silent Appointments” and her own personal journey in discovering she is autistic- Tara created a simple, yet elegant card that reads “Chat” on one side and “Chill” on the other. This card can be utilized to create more inclusivity behind the chair as well as spread the message: Everyone deserves the salon experience they want.
CHAT OR CHILL CLIENT EXPERIENCES
Consumers and clients are seeking silent appointment services and Hairdressers are keen to offer them and many salon software companies now have the option to pre-book a silent appointment. But what exactly is a silent appointment versus a chat or chill client experience? And how can we easily manage this within a busy salon environment?
Key points discussed in our podcast:
- Chat or Chill Cards help to stop chatter
- We discuss the key differences between Silent Appointments and Chat or Chill Salon experiences
- Hairdressers might assume that some people might not want to talk and they actually do
- Stylists equally might assume some clients want to chat when they need a silent or chill experience because it’s impossible to completely know what a client wants by assuming we can read their body language
- Tara shares some examples of when clients might choose either option, and sometimes both option within the same appointment
- ‘Chat or Chill’ cards helps the hairdresser to avoid mistakes and misunderstanding when assuming what your client wants
Listen to learn more in Episode 96 of the Colour Kristina Talks podcast to learn how to (do) Silent appointments & Chat or Chill client experiences,.
Links and resources
Subscribe
Leave a review
Recent
podcasts
EP 164: Price Increase Strategies: How to Overcome Fear and Boost Your Salon's Profitability with Larissa McLeman
In this episode of the Colour Kristina Talks podcast, we’re talking about how to give your salon biz a glow-up by utilising a well-balanced combination of email and social media marketing.
EP 163: 4 Ways Colour Trend Promotions Can Help Your Salon
In this episode, we’re talking about 4 Ways Hair Colour Trend Promotions Can Help Your Salon.
EP 162: 5 Hair Colour Trends Every Salon Client Will Love
Welcome to the future of hair colour! As we embrace the cyclical nature of fashion trends, 2024 brings a delightful blend of nostalgia and innovation. This year, the colour wheel is spinning back to the 90s, and the hues predicted to dominate are nothing short of sensational. This podcast will helps stylists know what’s hot and how to implement these trends into your business to attract new clients and excite your existing clients to try something new.
EP 161: 2024 Wrapped! Season 4 Finale: Colour Kristina Talks Podcast for Hairdressers and Salon Owners!
In this episode, we’re talking about Season 4 of the Colour Kristina Talks Podcast and the highs and lows of 2023. If you’re looking for something new to binge on, you’re in luck because there are now 161 podcast episodes to listen to!