Episode o7
Confident Consultations, with a “Shared Reality” between Clients and Hairdressers
Would you like to know my exact process for shared reality conversations between hairdresser and client? If you want to learn my exact steps for consultations, this is the podcast for you!
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I am a Haircolour Expert that specialises in complex colour corrections and creative Hairpainting, which can tend to attract fussy or hard to please clients from time to time based on my expert reputation. When you have clients that are fussy or have been unhappy for a long time it’s important to acknowledge the emotions first, and then chat about their hair.
Sometimes you need to consider saying no to a client if you believe you cannot meet their expectations. I discuss alternative options for the “N” word and consider both hairdresser and salon owners point-of-view on this topic, and more importantly the client. We as Salon Professionals, need to ensure every client has a professional experience with your guidance to what’s possible.
My favourite 2 questions to begin a consultation are:
Tell me about your hair
What would you like to achieve today?
2 common scenarios that can be challenging for consultations + shared reality:
Problem – Hair is too damaged to colour
Solution – offer a test strand and a treatment and an educational consultation with homecare package and rebook
Problem – Hairdresser does not have long enough time allocated
Solution – ask salon manager or receptionist for help to reshuffle some people, or text your next client if solo operator, or do what you can and rebook them for a longer session another day. My HOT TIP is to spend extra time with a new/transformation/correction client than a standard consultation. Give them a quote for today and for the next couple of bookings.
Topics discussed in Episode 7 of the Colour Kristina Talks Podcast:
How you can approach every consultation with confidence
How salons can approach multiple visit consultations for large transformations
I reveal my secret (and more importantly successful) 2 questions I ask EVERY client
We talk about client consultation quoting and contracts for the big jobs
Plus I share a free downloadable resource on my website that is a consultation cheat sheet
Coming up next week: Something to consider in complex consultations is a corrective colour contract. Six underground media have an awesome one and you are in luck my lovely listeners, in my next episode I chat with Hayley Mears of sixunderground media who has created client contracts and other supporting documents for hairdressers.
This episode shares how to approach every consultation with confidence, and how to achieve a shared reality between the client and the hairdresser. Learn my exact steps to discover how to listen and suggest what technique is possible for the time allowed.
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